+ Where is Mountain View Condos located?

This hilltop condominium resort is conveniently located right off the main parkway in Pigeon Forge with shopping, restaurants and attractions just minutes away. It is hard to believe a condo can be so close to everything and still offer peace, quiet and a relaxing atmosphere.

+ What resort amenities are available?

While there is so much to do in Pigeon Forge, there will be times when you just want to kick back and relax at the resort. But for the more active ones in your group, there’s still plenty to keep you busy. Take a dip in the indoor or outdoor pool, relax in the hot tub, challenge each other to a game of basketball, horseshoes, volleyball, shuffle board or cornhole, let the kids expend some energy on the playground or take a stroll around the walking track.

+ How many bedrooms does Hilltop Hideaway have?

Hilltop Hideaway is a spacious 2-bedroom condo with 1 King Suite and 1 Queen bedroom. With a sleeper sofa in the den this condo can sleep up to 6 guests.

+ Where in the resort is Hilltop Hideaway located?

Hilltop Hideaway is unit 2506. It is located in building 2 on the 5th floor.

+ Is WiFi provided?

Yes, reliable high-speed internet with WiFi is provided to keep you connected in the condo and throughout the resort.

+ Is Mountain View Condos easily accessible?

Yes, Mountain View Condos is easily accessible year around.

+ Is there a hot tub?

You can relax at the end of a fun filled day in the oversized jetted tub located in the master bathroom. There is also a communal hot tub located next to the outdoor pool.

+ How does the free ticket program work?

The free ticket program through Xplorie provides one free ticket per day per group to each of the attractions listed. The tickets are not cumulative, but they do reset each night. So, for example if you wanted to go to Dollywood, you would not receive multiple tickets that could be used at the same time but if you wanted to go on various days one person would get in free each day. There is no limit to the number of attractions you can visit in a day. Tickets for your entire group can be purchase through the Xplorie call center when you call to register for your free ticket. Further details will sent with your booking confirmation.

+ Can Mountain View Condos accommodate guests with mobility concerns?

Yes, each building is equipped with an elevator.

+ What is included in the kitchen?

Whether you want to prepare a family dinner or just a snack the kitchen offers everything you need. It comes fully equipped with pots, pans, dishes, silverware, small appliances. A detailed list of everything included in the kitchen is available in our app which you will have access to after booking.

+ What laundry facilities are available?

There is a stackable washer and dryer located off the den along with an iron and ironing board.

+ What household items are provided?

A welcome "starter pack" of household essentials is provided, including toilet paper, paper towels, trash bags, dishwashing detergent and soap. These items will get you started so you do not have to go to the store right away giving you time to collect further provisions.

+ Are towels and linens provided?

Yes, bath towels, hand towels, wash cloths and kitchen towels are all provided. If you plan to use the resort pools, you may prefer to bring along some beach towels. All beds are made with fresh linens and extra blankets, sheets and pillows are provided for the sleeper sofa.

+ What type of grill is available?

Park style charcoal grills and picnic tables are located throughout the resort so outdoor cooking and eating can be on your menu.

+ How many parking spots are available?

Parking spaces are not limited and do not require a parking pass.

+ What time can we check in and check out?

Check in time is 4:00pm and check out time is 10:00am. Due to the amount of time necessary to thoroughly clean the condo, unfortunately early check ins and late check outs will not be available.

+ Is contactless check in available?

Yes, the condo is equipped with a keypad. Key codes are generated specific for each guest. The code will begin working at 4:00pm on check in day and will be deactivated at 10:00am on check out day. Complete check in instructions will be provided in our app which is sent after booking.

+ What is the cancellation policy?

Our standard cancelation policy is that reservations cancelled at least 30 days in advance of travel will receive a 100% refund. Reservations cancelled at least 14 days before travel will receive a 50% refund.

Under no circumstances will refunds be given or credits issues for reservations canceled within 14 days of arrival.

We do not allow any cancellations for stays that include a holiday.

We strongly encourage all guests to purchase travel insurance to protect against any unforeseen circumstances.

+ Can I bring my pet(s)?

Mountain View Condos is a pet free resort. This is a resort policy so no exceptions can be made.

+ Are there any age restrictions?

Guest must be 25 or older to rent. The guests whose name appears on the reservation is the responsible person, must be present during the entire stay and will be the point of contact. A valid government issued ID may be requested. Due to liability concerns and insurance restrictions, there are no exceptions to this policy.

+ What if I have additional questions?

We love helping our guests plan their stay. If you have any additional questions, please do not hesitate to reach out to us. You can contact Shelley by phone at 229-234-0090 or send an email to shelley@sdpropertiesplus.com